Shipping Policy
Effective Date: February 19, 2025

At Boldciteino, we are committed to providing fast and reliable shipping to ensure that your musical instruments and accessories arrive in perfect condition and on time. This Shipping Policy outlines the terms and conditions regarding the shipment of your orders.

1. Shipping Methods and Costs
We offer a variety of shipping methods to suit your needs, including standard and expedited options. Shipping costs are calculated based on the delivery address, the weight of your order, and the shipping method selected during checkout. You will be provided with the available shipping options and their respective costs before finalizing your purchase.

2. Order Processing Time
All orders are processed and shipped during regular business hours, Monday to Friday, excluding holidays. Orders typically ship within 1-2 business days after the order is placed, but some delays may occur depending on product availability and order volume. Once your order has been processed, you will receive a tracking number via email so you can track the status of your shipment.

3. Delivery Times
Delivery times depend on the shipping method you choose and your location. Please note that the delivery times provided by the shipping carrier are estimates and may vary based on factors such as weather conditions, carrier delays, and holidays.

• Standard Shipping: Estimated delivery within 5-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.
• Overnight Shipping: Next business day delivery for orders placed before 12:00 PM (local time), subject to availability.

4. Shipping Restrictions
At this time, Boldciteino only ships within the United States. We are unable to ship to international addresses, PO Boxes, or APO/FPO addresses. If you are located outside the U.S. and wish to inquire about international shipping options, please contact our customer service team for more information.

5. Order Tracking
Once your order has shipped, you will receive an email notification with a tracking number. You can use this number to track your shipment on the carrier’s website. If you have any trouble with tracking your order or need more information, please contact us at info@boldciteino.com.

6. Shipping Delays
While we make every effort to ship your order promptly, Boldciteino is not responsible for any delays caused by third-party carriers, such as UPS, FedEx, or USPS. We recommend checking the tracking information provided for updates, and if your package is delayed, please contact the carrier directly for more details.

7. Shipping Address
Please ensure that the shipping address you provide during checkout is accurate and complete. Boldciteino is not responsible for any delays or issues caused by incorrect or incomplete shipping information. If you need to change your shipping address after placing an order, please contact us as soon as possible, and we will do our best to accommodate the change before your order is shipped.

8. Shipping Damages
If your order arrives damaged or defective, please contact us immediately at info@boldciteino.com or call (914) 476-2130. We will work with you to resolve the issue by offering a return, exchange, or replacement at no additional cost. Be sure to retain the original packaging and any damaged items for inspection.

9. Lost or Stolen Packages
Once your package has been delivered to the address provided and tracking indicates successful delivery, Boldciteino is not responsible for lost or stolen items. If your package is lost or stolen, please contact the carrier directly for assistance. We recommend using a secure shipping address to avoid potential issues.

10. Free Shipping Promotions
From time to time, we may offer promotions that include free shipping on orders over a certain amount. Free shipping promotions are subject to specific terms and conditions and will be clearly stated during the checkout process.

11. Changes to Shipping Policy
We reserve the right to modify or update our Shipping Policy at any time. Any changes will be reflected on this page with an updated effective date. Please review this policy periodically to stay informed about our shipping practices.

12. Contact Us
If you have any questions about our shipping process, need assistance with an order, or have any concerns, please don’t hesitate to contact us:
Email: info@boldciteino.com
Phone: (914) 476-2130

Thank you for choosing Boldciteino. We look forward to delivering your musical instruments and accessories safely and on time!