Refund and Returns Policy
Effective Date: February 19, 2025

At Boldciteino, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and simple return and refund policy to ensure your shopping experience is hassle-free.

1. Returns
If you are not satisfied with your purchase, you may return it within 30 days of receiving the item for a full refund or exchange. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging (if applicable). Some items, such as personalized products or open-box items, may not be eligible for return. Please contact our customer service team to confirm eligibility.

2. Refunds
Once we receive your returned item and inspect its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

3. Exchanges
If you would like to exchange an item for a different product, you may do so within 30 days of purchase. The item being exchanged must meet the same condition requirements outlined above. If the price of the new item is different, you will either be charged the difference or issued a refund for the difference.

4. Shipping Costs
Shipping costs for returns and exchanges are the responsibility of the customer unless the item was damaged or defective upon arrival. We recommend using a trackable shipping service for returns to ensure the safe delivery of your item.

5. Defective or Damaged Items
If your item arrives damaged or defective, please contact us immediately at info@boldciteino.com or call us at (914) 476-2130. We will assist you with a return or exchange at no additional cost.

6. How to Initiate a Return or Exchange
To initiate a return or exchange, please contact us by phone or email with your order number and a description of the issue. Our team will provide you with detailed instructions on how to proceed.

7. Final Sale Items
Certain items are marked as “final sale” and are not eligible for returns or exchanges. These items will be clearly labeled on the website at the time of purchase.

For any questions or concerns regarding our refund and returns policy, feel free to reach out to us at info@boldciteino.com or call (914) 476-2130. We’re here to help and ensure your satisfaction!