Sales Policy
Effective Date: February 19, 2025

At Boldciteino, we strive to provide our customers with the best shopping experience and high-quality musical instruments and accessories. This Sales Policy outlines our terms and conditions for purchasing products from our store and website. By making a purchase, you agree to the terms outlined below.

1. Product Availability
All products listed on our website are subject to availability. We make every effort to ensure that the items we offer are in stock and available for immediate shipment. However, in rare cases, an item may become out of stock or discontinued. If this occurs, we will notify you promptly and provide options for a refund or substitute product.

2. Pricing
All prices listed on our website are in U.S. dollars and are subject to change without notice. Prices may be updated due to manufacturer price changes, special promotions, or other factors. We will honor the price at the time of your purchase. Sales tax will be applied to your order in accordance with applicable state and local laws.

3. Payment
We accept various payment methods, including credit and debit cards, PayPal, and other secure online payment options. Payment must be received and processed before an order is shipped. By providing payment information, you authorize us to charge the appropriate amount to your chosen payment method.

4. Order Confirmation
Once your order is placed, you will receive an order confirmation via email with details about your purchase. This email will serve as your receipt and provide a summary of the items ordered, shipping address, and payment information.

5. Shipping and Delivery
Orders are processed and shipped during normal business hours. We offer various shipping methods to meet your needs, and shipping fees will be calculated at checkout based on the delivery address and shipping option selected. Please note that delivery times may vary depending on your location and the shipping method chosen. Boldciteino is not responsible for any delays caused by third-party carriers, such as UPS, FedEx, or USPS.

6. International Orders
Currently, we only ship within the United States. If you are located outside the U.S. and wish to inquire about international shipping, please contact our customer service team for more information.

7. Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible. We aim to process orders quickly, so cancellations or changes cannot always be guaranteed once an order is placed. However, we will do our best to accommodate your request before the order is shipped.

8. Sales Tax
Sales tax will be applied to orders based on the shipping address and in compliance with applicable state and local tax laws. The sales tax amount will be calculated at checkout.

9. Promotions and Discounts
From time to time, Boldciteino may offer promotional discounts or special offers. Discounts can only be applied at the time of purchase and may not be used on previous orders. Promotions and discount codes are subject to terms and conditions, which will be clearly outlined during the promotion period.

10. Returns and Refunds
Please refer to our Refund and Returns Policy for full details on how to return items, request a refund, or exchange products. Returns must be made within the specified time frame and meet the return criteria for eligibility.

11. Limitation of Liability
Boldciteino is not responsible for any damages, losses, or expenses resulting from the use or inability to use the products purchased. Our liability is limited to the amount paid for the products, and we are not responsible for indirect or incidental damages.

12. Contact Us
For any questions or concerns about our sales policy, please feel free to reach out to our customer service team at info@boldciteino.com or call us at (914) 476-2130.

Thank you for choosing Boldciteino for your musical instrument needs! We are dedicated to providing you with the best products and service.